Loyalty Lookup

Select Miscellaneous > Lookup, select the Lookup button from the Profile Search screen, or choose the Lookup button from the Profile screen Options menu to search for a profile in an external loyalty system database such as a membership program database.

You may also perform a lookup from other points in OPERA where the Profile Search screen is displayed, for example:

When creating a new reservation. From the Reservation screen enter all or part of the guest's name. Select the Search button to display the Profile Search screen, from which you may select the Lookup button.
When performing a rate query (F5) or when defining a search from the Cross-Selling (F7) screen. Select the down arrow on the Company, Source, Agent or Name fields to display the Profile Search screen with the View By field auto-populated with the appropriate profile type. When you select the Lookup button from the Profile Search screen, by default the Lookup screen Profile Type field displays the profile type that you are searching for.
Note: When the Profiles > Force Auto Central Lookup application parameter is set to Y, you are guided to do a central lookup when creating a reservation if the name you enter on the reservation cannot be found in the OPERA database. The central lookup can reduce the likelihood that a duplicate profile will be created when the guest's profile is not found by a profile search. See Profile Lookup Menu for details on Auto Central Lookup.

Note: The Membership > Lookup Type application setting may specify that lookups are available for any of the following types of programs: guest loyalty program, scheduled activities program, and/or gaming program, depending on which programs are in use at the property. If your property uses two or more of these programs, you are prompted to choose the type of program to do a lookup when you select the Lookup button. To look up a profile in the guest loyalty program, select the Loyalty button.

The Lookup screen appears.

Search Criteria

If you are working from the guest's Profile screen Options menu, or if the guest record is selected on the Profile Search screen, information for the current guest will automatically appear on the Lookup screen.

Number. ID number that identifies the person or account in the external system. You may place your cursor in this field and swipe the guest's membership card to populate this field. The membership type configured using the Profiles > Default Membership Type application setting is assumed.

Profile Type. Select the down arrow to choose a profile type. Options include Individual, Company, Travel Agent, Source, Group.

Name. Individual's last name or account name.

First Name. Individual's first name. This field will not be shown for company, travel agent, source, or group profiles.

City. City portion of the profile's primary address.

State. State portion of the profile's primary address.

Country. Select the down arrow to choose the country where the guest resides.

Postal Code. Postal code portion of the guest's address.

Interface. If the property has multiple external system interfaces, select the down arrow to choose the interfaced system to search for a profile.