Property Notes

Notes can be configured for the specific property based on specific Note Types that have been provided in OPERA. These notes can be for internal use only or can be for general use throughout the property as reference to the staff at points throughout OPERA.

The configuration of Property Notes is available from the following locations:

PMS/S&C/OVOS

Configuration > Property > Property Details > Edit Button > Notes Button

ORS

Reservations > Sales Screen > New button > Properties button > Notes button

System Configuration > Property > Property Details > Edit Button > Notes Button

Property Notes Screen

Note: When default note text has been created in Configuration > Setup > Note Types, and applied to the same Note Type selected here, the default text will display in the Text box.

Property Notes Grid

Created. Business date that the property note was created.

Int. This designates if the property note of this type as internal by default when they are created. Notes marked as "internal" will not be included in the profile XML message when a profile is sent through OXI and OXI-HUB.

Note Type. Type of note. See the list of Note Types below that can be assigned to a property note.

Note Title. Title of the note.

Last Modified. Business date that the note was last modified.

Translation Globe. Users can choose the language that will appear for the property note. Select the Globe icon to open the Multi-language Descriptions screen.

Adding and Editing Property Notes

Date. View only field that displays the current business date when creating a new property note or the business date when the note was created when editing an existing note.

Internal. Select this check box to designate notes of this type as internal by default when they are created. Notes marked as "internal" will not be included in the profile XML message when a profile is sent through OXI and OXI-HUB.

Note Type. Type of note that the property note relates to. See the complete list of Note Types that OPERA provides below.

Title. Title of the property note. With some Note Types, this value will automatically be assigned and will not be able to be changed. With other Note Types, this is a free-text entry field and can be modified whenever it needs to be.

Note Description. With a maximum of 4000 characters, this free-text entry field is where the actual property note text is to be entered. This is the note text that will be displayed throughout OPERA whenever the property note is called upon.

Available Note Types Provided by OPERA

Note Types	Description (Examples of possible usages of the Property Note Type)
A Property Note	A generic property note.
Direction to the Property	Gives directions to the property.
Email	Any notes about email (i.e. email addresses for different departments of the property).
General Notes	General notes can be entered here. For example, magazine and website reviews about the property.
Location of Property	Notes pertaining to the location of the property.
LoyaltyProgram	Display any loyalty programs that the guest may want to join.
Mail	Any notes pertaining to mail (i.e. mail delivery addresses).
Market Research	Any notes about market research that the property may be performing.
MyStayManager Checkin Policy	Available when the OPERA HCM license code OHM_500 (OPERA Hotel eCommerce myStayManager) is active. Displays the check in policy for the My Stay Manager application that the guest is using on their mobile device.
MyStayManager General Policy	Available when the OPERA HCM license code OHM_500 (OPERA Hotel eCommerce myStayManager) is active. Displays the general usage policy for the My Stay Manager application that the guest is using on their mobile device.
Passport Rules	Any passport rules that may apply at your property.
Phone	Phone notes that need to be displayed (i.e. Phone numbers, Extensions, etc.)
Privacy	Privacy notices.
Promo Opt-Out Text	Displays to allow the guest to opt-out of receiving any future promotional material that the property offers.
Promotions	Notes associated to any promotions that may be running for the property.
Property Description	Description about the property.
SMS	Any text message notes that may need to be displayed. For example, text messages have a maximum of 160 characters or that standard text messaging rates will apply.
Third Parties	Any Third Party notices that need to be displayed.
Visa Rules	Rules about VISA usage.
Web About Us	The Property's About Us description.
Web Checkin Policy	Policy that contains the details about checking in your reservation via the web.
Web Contact Us	Contact Us details.
Web Description	This note type description will be displayed in the body of the homepage and on other areas of the hotel website. When selected, this note type will automatically populate in the title field as the title of note. Once populated, the title field cannot be edited.
Web General Policy	General Web Policy details.
Web Privacy	Privacy Statements.
Web SEO Blurb	This note type will allow additional Search Engine Optimization (SEO) search capabilities in the visible areas of the hotel website. When selected, this note type will automatically populate in the title field as the title of note. Once populated, the title field cannot be edited.
Web Tagline	This tagline is displayed in the header to allow additional personalization for the web hotel. When selected, this note type will automatically populate in the title field as the title of note. Once populated, the title field cannot be edited.
Web Terms	Web Terms and Conditions.