QUEUE ROOMS Application Setting

Group.  ROOMS MANAGEMENT

Type.  Function

Application.  PMS

Description.  Activate Queue Rooms Functionality

Internal Name. QUEUE_ROOMS

Property Determination. Does the property want to place rooms in Queue for arrival reservations for which the requested reservation’s room type or room number might not yet be ready for check in?  At times, guests arrive before their selected room or a room of their chosen room type is available for assignment. The resulting “backlog” can cause confusion at the front desk and, worst of all, guest dissatisfaction unless the situation is handled equitably and expeditiously. The OPERA Queue Rooms feature helps you manage room assignment fairly, and get guests into their rooms faster by coordinating front desk and housekeeping efforts.

Activation / Inactivation Rules.

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Available Values.

Y- Yes N- No

Add On Licenses/Country Specifics.

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Other Application Settings.

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Affected Areas

Menus / Screens / Fields.

Front Desk>Queue Reservations   Rooms Management>Housekeeping>Queue Rooms   Reservation>Options>Queue

Reports & Report Forms.

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Permissions.

Queue Rooms   Queue Reservations   Queue Priority

Other Areas.

If the function is changed to N while current reservations are on queue, the user receives a prompt alerting him that in doing so those queue statistics for the current date will be removed.