Service Requests Report (service_requests)

The Service Requests report displays a list of Service Requests for the requested time frame (Status, Open date range, Closed date range, Department, Priority, and sorted by Room, Open date, Service Request Code).

Selection Criteria

Summary. The report output shows the total number of Service Requests for the requested time frame. Dates are mandatory in this mode.

Detail. The report output shows the details of the Service Requests for the requested time frame. Dates are not mandatory in this mode.

Opened From / To. Select the date range that the Service Request was opened.

Closed From / To. Select the date range that the Service Request was closed.

Status. Select the state: Open, Closed, or Follow Up. The default can be set from Report Setup > Parameters.

Service Request Code. Select the Service Request code.

Department. Select the Department.

Priority. Select the Priority.

Profile. Select the Profile.

Reservation. Select the Reservation.

Room. Select the room in the property.

Sort Order. (Only available in Detail mode) Select the sort order for the report: Room No. (Default), Opened Date, or Service Request Code.

Report Output

Columns

The following columns are available on the report:

• Request Code
• Request Description
• Status
• Department
• Priority
• Remarks
• Date Opened
• Date Closed
• Room No.
• Guest Name
• Action Taken (Completion Action Taken)
• Guaranteed By
• Guest Contact
• Followed Up By
• Follow Up Description (Follow Up Action Taken)

Rows

Average Time to Complete (the average in minutes it took from creation to completion)

Average time to Follow Up (the average in minutes it took from creation to closure)

Summary View

When run in Summary mode, the output shows total numbers.

Detail View